Privacy Policy

The following Privacy Policy outlines how Alice E M (Merry) Westall, trading as Dogberry Dog Training & Behaviour (hereafter referred to as Dogberry), complies with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre-GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

Contact Details:

Merry Westall: merry@dogberrydogs.com

What information is being collected?

Dogberry receives, collects and stores any information you enter on our website through our online booking system, our online payment system, or in our application forms, or information provided to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information. We may also use software tools (such as Google analytics) to measure and collect session information.

Dogberry will collect the following information from you:

· Name

· Address

· Email address

· Mobile number

· Pet’s name and date of birth

· Any relevant disabilities or medical conditions you choose to disclose

· Names of household members

· Ages of any children in the household (up to 16 years old)

I do not hold any bank or payment details for any of my clients. I retain copies of invoices and records of payments made for six years, to meet my legal obligations with respect to record keeping for tax purposes.

How does Dogberry collect this information?

Information is collected via our online payment and booking systems, and via forms emailed to you after booking, and through discussion during consultations, follow-up sessions or classes. Information is stored on a password-protected computer and/or on a Google Drive account.

Why does Dogberry collect this information?

I collect this information in order to meet my legal obligations and provide you with pet training and behaviour advice and services, ongoing customer assistance, and to administer your account. I also collect this information to create aggregated statistical data and other aggregated and/or inferred non-personal information, which may be used to provide and improve our respective services.

Contact information might be used for promotional and marketing purposes, with your express permission. You can opt out of receiving marketing emails or messages at any time, and at such a point any information you have consented to be used for marketing purposes will be deleted.

Who will this information be shared with?

Our company is hosted on the Squarespace.com platform. Squarespace.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Squarespace.com’s data storage, databases and the general Squarespace.com applications.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires or to send updates about Dogberry Dog Training & Behaviour. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Your information will not be shared with third parties except for the veterinarian and/or veterinary practice your pet is registered, with your consent. We may request to forward your information if we need to refer you on to another dog professional for behavioural work.

What will Dogberry do with your information?

I keep this information on file, on a password protected computer, and/or on a Google Drive account, while someone remains a client, and for twelve months after someone ceases to be a client (in case of any follow up issues that might need to be resolved, e.g. further training sessions, final payments, refunds etc.). I retain copies of invoices and records of payments made for six years, to meet my legal obligations with respect to record keeping for tax purposes.

What are your rights?

If at any point you believe the personal information we have for you is incorrect, you may ask to see it, have it amended or deleted. If you wish to raise a complaint on how I have handled your personal data, please email me at merry@dogberrydogs.com.

Downloads and Media Files

We accept no responsibility for third party downloads and advise you to verify their authenticity using third party anti-virus software or similar applications.

Website Use:

Analytics

This website collects personal data to power our site analytics, including:

· Information about your browser, network, and device

· Web pages you visited prior to coming to this website

· Your IP address

This information may also include details about your use of this website, including:

· Clicks

· Internal links

· Pages visited

· Scrolling

· Searches

· Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Use of Cookies

I use cookies on my website to improve your experience. As required by law, where applicable this site uses a cookie control system which allows you to give your consent or to deny the use of and saving of cookies on your computer or device. Cookies are small files saved to your computer hard drive that track, save and store information about your interactions and usage of the site. This allows the website, through its server, to provide you with a tailored experience as you use it.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

· These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

· These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

How can you prevent cookies being stored?

If you wish to deny the use and saving of cookies from this website on to your computer’s hard drive, then you should take the necessary steps within your web browser’s security settings to block all cookies from this website and its external serving vendors.

Visitor Data

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, and when you buy something on this website, including:

Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Billing and shipping address
Details relating to your purchase
Email address
Name
Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

1. You enter your email address at checkout

2. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

We may email you with messages about your order or account activity. For example, we may email you to tell you that you’ve made a purchase. It’s not possible to unsubscribe from these messages.

We may send you marketing emails, with your express permission, which you can unsubscribe from by clicking the link at the bottom of the email.

We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

· Information about your browser, network, or device

· Your IP address

Scheduling

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

· Name

· Email address

· Phone number

· Details relating to your appointment

We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

This page was last updated on Friday 2nd May 2025.